Customer reviews for Oral-B Pro-Health Clinical Battery Powered Toothbrush, 1 Count, Colors May Vary
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trillium
Reviewed 6 years agoBattery runs out fast!
While I'm pleased with the toothbrush, my battery runs out after a couple of uses. Just can't understand it. We purchased 2 - one for my husband, and one for me. He has not yet replaced his batteries while I have replaced mine 5 times. And he brushes more often than I do. Very disappointed...
Reply from OralB
6 years ago
The last thing we want you to feel is disappointed, Trillium, and we definitely wouldn't expect the batteries to be replaced this often. We'd like the chance to gather a few more details so we can find the best solution. Could you please give us a call at (800) 566-7252 when you have a minute to talk?
Regards,
The Oral-B Team
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mbl231
Reviewed 6 years agono way replace battery when goes dead
looked even online - but can't even get the stupid thing apart to replace a battery -- so much for the 3 heads that came with it -- on second one & did get some use - but frustrating as no inst etc & cost bundle to purchase
Reply from OralB
6 years ago
We understand your frustration, but rest assured we’re here to help! The battery in your brush should las between 4-6 weeks before it needs to be replaced. Please give us a call at (800) 566-7252 so we can help you get a new battery in your brush.
Regards,
The Oral-B Team
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AlexW
Reviewed 6 years agoStopped working 1 month in
Toothbrush was fine for 1 month and then stopped working, even though I changed the battery. I couldn't even get the head off to replace it.
6 years ago
We want to get you back to brushing with us again, Alex! To get our brush heads off, be sure to place the QuickRelease tool on the neck of the toothbrush and press; then, slide the brush head off. Lay the new replacement brush head parallel to the neck of the toothbrush, then slide the head towards the handle until it locks into place. Also, are you using an alkaline battery? This type of battery works best in our brushes. If you're unable to get your brush working after trying the tips above, please give us a call at (800) 566-7252. We'd be more than happy to help you further.<!--[if ReviewResponse]><![endif]-->
Regards,
Response From OralB
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Leo777
Reviewed 6 years agoDo Not Buy This Product!
This is my first time and probably the last time to use the electric toothbrush because I have a very bad experience on this product. It was fine in the first month, but it does not work after 1 month. Only 1 month! I thought there is something wrong with the brush head and the battery, so I changed them both to a new one. But then it still not working, I am so frustrated with this product.
6 years ago
This isn't what we'd expect from our brushes and we'd like to get you back to brushing the Oral-B way. We do want to share with you that our Oral-B toothbrushes that use alkaline batteries, such as our Pro-Health Clinical brush, should last between 4 and 6 weeks on fresh batteries. Our brushes are designed to be used for two minutes, twice a day. We do suggest ensuring that you're using alkaline batteries and making sure that they're placed in correctly. If these tips still do not help, please give us a call at (800) 566-7252.<!--[if ReviewResponse]><![endif]-->
Regards,
Response From OralB
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Allycat93
Reviewed 6 years agoProduct does not work
I've had this tooth brush for about 4 months now, I just replaced the brush head not too long ago, but I've been having this problem. It started about 2 months ago, where the brush head stops spinning, then it starts up and then stops again. I thought it was happening because I was brushing my teeth too hard, so I was using it lightly but the problem continued and got worse. I thought maybe it needed a new brush head, so I went out got a pack of the brush heads which turns out to be just as expensive as the brush itself, and I still had the same problem. At this point I assume it's the batteries that are causing this issue, I finally get around to getting new batteries and changing them out, now my toothbrush doesn't work at all. I was so excited to use this product but now I am very disappointed.
6 years ago
We're sorry to hear this is going on and we want to get you back to brushing with us again. We do want to share with you that our Oral-B toothbrushes that use alkaline batteries, such as our Pro-Health Clinical brush, should last between 4 and 6 weeks on fresh batteries. Our brushes are designed to be used for two minutes, twice a day. We do suggest ensuring that you're using alkaline batteries and making sure that they're placed in correctly. If these tips still do not help, please give us a call at (800) 566-7252.<!--[if ReviewResponse]><![endif]-->
Regards,
Response From OralB
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Jenwa
Reviewed 6 years ago??????????
Really wish this thing came with instructions or I could find them somewhere online!! Have no idea how to use this thing properly
Reply from OralB
6 years ago
If you have questions about your new toothbrush, we'd be happy to answer those for you. Just give us a call at 800-566-7252. We're happy to walk you through your new toothbrush and how to use it.
Regards,
Oral-B Team
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Deb1219
Reviewed 6 years agoGreat while it worked
This is my first ever electric/battery operated toothbrush. I loved it while it worked. However, less then six months in and it isn't working. Turn it on and it just stutters in place. I replaced the batteries thinking that was the problem. Didn't fix it. Really disappointed.
Reply from OralB
6 years ago
That does sound disappointing. We're truly sorry to hear this has been your experience and we'd be happy to help you with this. When you have time, please give our team a call at (800) 566-7252.
Regards,
Oral-B Team
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SK89
Reviewed 6 years agoPoor Design
I enjoyed the wonderful clean feeling for the first two weeks of using the Pro-Health, could definitely tell a difference. From week one it did this skip, pause thing but would then continue running fine. At about the two week mark the skipping and pausing turned into not working period!!! I looked the toothbrush over, had my husband inspect it. He thought a new brush head would work, so he purchased a bulk supply because he knew I loved the toothpaste hbrush. Didn’t work. We tried new batteries. Didn’t work. Waste of my money!
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Details for Oral-B Pro-Health Clinical Battery Powered Toothbrush, 1 Count, Colors May Vary
| Concern | Oral health |
|---|---|
| Product type | Battery powered |
| Quantity | 1-10 ct |